Note: Over the next months I’ll be posting interviews with a number of key members of the Cicero team. Stay tuned!
Describe yourself in 5 words or less
Loyal, inquisitive, kind, and vibrant
How do you spend your time outside of work?
I enjoy riding my horse, Lady Katherine. I love spending time with my family, in particular my niece and nephew. I also enjoy yoga, running, reading, and watching TV (not going to lie on that one). And I have a ferocious 15-pound attack dog named Baby who I adore.
What did you do pre-Cicero, and what brought you to the firm?
I joined Cicero nine years ago to have a part-time job while going through school. I started as an interviewer in our BPO Division, then worked in Post-Coding and with our Focus Group team. I then transitioned from the BPO practice to a full-time job at the corporate office where I worked as the Office Manager for a couple of years before becoming the Executive Assistant to the leadership team. Two years ago, I was promoted to Chief of Staff.
What are some interesting things you’ve been working on lately?
Recently, I took a several month sabbatical from corporate headquarters in order to oversee our BPO practice on an interim basis opportunity to redesign our recruiting, hiring, training, and employee development programs. Because we are growing quickly in the BPO practice I wanted to triple our recruiting, increase our annualized retention by 5-percentage points, and substantively improve employee training and development – all without increasing recruiting and hiring costs. We were successful at accomplishing each of these goals and had a lot of fun in the process.
During those several months, I also had the opportunity to oversee the operation and helped recruit the permanent Director of BPO Operations so that I could return to my job as Chief of Staff.
What else makes Cicero a great place to work?
Everyone who works at Cicero is extremely bright and uniquely mindful. In my position, I am fortunate enough to work closely with and learn from our Leadership Team. It should go without saying that the personal and professional development opportunities I’ve been given over the last decade are invaluable.
For fun, any book/movie/music recommendations?
I’m currently watching through the series The West Wing for the umpteenth time. It’s a must-see in my opinion (and is on Netflix!).
Connect with Kathryn: LinkedIn