Financial services firms need disruptive strategies targeting profitable, brand-loyal customers. Consumers are demanding increased transparency and regulatory pressures are multiplying. Cicero leverages analytics and years of FSI experience to help market leaders stand out.
Maximize Customer Loyalty
Customer loyalty is critical in today’s crowded marketplace. Customers readily switch providers based on interest rates, perks, or the latest headline. Cicero takes a grassroots approach to developing loyalty by speaking directly with the customer, utilizing both qualitative understanding and quantitative analysis to fully comprehend your customers current and future needs, habits, and questions.
Utilizing this direct consumer feedback we craft a targeted solution that optimizes the customer experience and balances both internal and regulatory constraints. Our solutions go beyond currently accepted industry best practices, opting instead for a disruptive, customer-led approach that creates never-before-seen industry-leading products and practices.
Regulatory Change Management
Whether it’s dealing with FINRA or navigating Dodd Frank, Cicero has the tools and expertise to quickly bring your process up to code. With our breadth and depth of industry and cross-industry experience, Cicero Group knows how to dive deep into your process to discover and address any regulatory issues you face. Cicero’s practice in analyzing data and understanding consumers can further empower the organization to make the business critical decisions made necessary by the rapidly shifting regulatory environment and growing industry risk.
Throughout the process Cicero will take a step back to maintain a client-centric focus. It’s easy to get lost in the mire of technicalities and requirements, but we make sure that your clients are appropriately abreast of applicable changes and experience minimal disruptions, no matter what.