Cicero developed a Provider and Patient Satisfaction Dashboard for several state plans of this national health insurance provider. Cicero has, for the past five years, conducted telephone-based surveys, online surveys, in-depth interviews and triads for each of the plans across the country, all based on this dashboard. Cicero segments and prioritizes physician and patient audiences based on satisfaction and — for the physician groups — potential revenue contributions.
In addition, Cicero updates the Interactive Satisfaction Dashboard to drive key decisions surrounding products, services, and pricing offered to client base. Finally, through these consistent studies, Cicero is able to annually measure, analyze, benchmark and trend provider and patient satisfaction metrics to guide strategic decision making.