Cicero was retained by this Medicare Advantage and Part D Prescription Drug coverage provider to study the degree to which its associated Primary Care Physicians were meeting the company’s standard requirements. After mystery shopping through hundreds of providers, Cicero was not only able to provide a complete assessment surrounding PCP compliance but, more importantly, it was able to inform the coverage provider why some requirements were not being met and what the organization could do to augment compliance to meet its requirements. The study not only improved PCP participation in the organization’s requirements but supported greater cooperation between the two entities.
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