As this company has expanded its market presence in several states, it has retained Cicero to develop a Provider Satisfaction Dashboard through in-depth interviews, focus groups and telephone-based surveys. Based on the research analysis, Cicero has created an interactive Satisfaction Dashboard to drive key decisions surrounding products, services, and pricing offered to the insurance provider’s client base. In addition, Cicero segments and prioritizes physician audiences based on current revenue currently allocated toward the company, in addition to overall potential revenue contributions.
As a result of the initial findings, Cicero has been retained to conduct ongoing small triads and in-depth interviews with select providers, to ascertain the most critical improvements for the company to achieve. Cicero also does an annual study to benchmark the company’s progress of improvements.