Cicero conducts approximately 10,000 telephone, online, and mail interviews annually on behalf of this nonprofit health, dental, and pharmacy health plan provider. The questionnaires include the following: effectiveness of care, access/availability to care, satisfaction with the experience of care, use of services, cost of care, and the perceptions surrounding health care choices and stability.
Additional studies include provider relations, broker, image, community leader, and marketing campaign studies. Both focus groups and telephone surveys are utilized to collect data. Cicero works closely with the health insurance provider to provide up-to-date information through an unrivaled quality assurance process.